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On my Fire TV Stick, I can't load the game/the reels won't stop spinning/everything is slow!

If you are experiencing any kind of technical issue in Slots Craze on your Fire TV Stick, like: your game is stuck loading up, one or none of the machines won't finish loading, the app keeps crashing/closing by itself, you're seeing lag, a freeze, or your reels won't stop spinning... we can help! Here is what to do: 

Check for OS updates on your Fire TV Stick. GO HERE, find your device and follow the steps for it.

Close all applications on your Fire TV Stick, following these steps:

  1. On your remote control, click "Home" 
  2. Select "Settings" and then "Applications"
  3. Select "Manage Installed Applications" and find and select "Slots Craze"
  4. Find and select "Force Stop" under Slots Craze
  5. Go Back and then do the same for all your other applications
  6. Check that your internet connection is strong. Restart your router by unplugging it for 10 seconds and plugging back in
  7. Find and open Slots Craze to try again

 

If none of this helps, or if you're stuck on any of these steps, just select the "Contact Slots Craze Support" button on the Slots Craze loading page and describe where you get stuck and what you tried. They will help you out ASAP!

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